vc66 Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how vc66 ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player") who access or use our online betting and casino platform available at vc66.bio and any associated interfaces.

By registering an account with vc66, making a deposit, placing a wager, or otherwise accessing our Services, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your personal data as described herein. This policy is to be read alongside our Terms & Conditions and our Responsible Gaming Policy.

2. Data Controller Information

vc66 acts as the data controller in respect of personal data collected from players who access the platform. As data controller, vc66 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and transparently.

For all data-related enquiries, you may contact us at:

• Email: [email protected] (plain text — not a clickable link)
• Platform: vc66.bio
• Support Hours: Bangladesh Standard Time (BST, UTC+6), business days

3. Personal Data We Collect

We collect different categories of personal data depending on how you interact with vc66. The table below summarises the main categories:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, National ID or passport number	Account registration, KYC verification, age verification
Contact Data	Bangladeshi mobile number, email address	Account communications, OTP delivery, support
Financial Data	bKash / Nagad / Rocket account numbers, USDT wallet address, transaction history	Processing deposits and withdrawals, fraud detection
Technical Data	IP address, device type, browser type, operating system, session tokens	Security, fraud prevention, platform optimisation
Usage Data	Pages visited, games played, bet amounts, login timestamps	Service improvement, responsible gaming monitoring
Communications Data	Support chat logs, email correspondence, survey responses	Dispute resolution, service quality, legal compliance

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless it is voluntarily provided in the context of a responsible gaming self-exclusion request.

4. How We Collect Your Data

4.1 Data You Provide Directly

The majority of data we hold is information you provide to us voluntarily when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, participate in promotions, or respond to player surveys.

4.2 Data Collected Automatically

When you visit vc66.bio or use our platform, we automatically collect certain technical information through cookies, server logs, and similar technologies. This includes your IP address, device identifiers, browser settings, and clickstream data that records how you navigate the platform.

4.3 Data from Third Parties

In certain circumstances we may receive data about you from third parties, including identity verification agencies that confirm the authenticity of documents you submit, payment processors that confirm transaction status, and fraud prevention providers that flag suspicious activity patterns associated with your device or account.

5. Legal Basis for Processing

vc66 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and vc66, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and record-keeping duties.
• Legitimate interests: Processing necessary for vc66's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, principally for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. How We Use Your Data

vc66 uses the personal data it collects for the following purposes:

• Creating and managing your player account, including verifying your identity and age in compliance with our 21+ policy.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and USDT.
• Delivering the gaming and betting services you access through the platform, including cricket betting markets, live casino games, and slot games.
• Detecting and preventing fraud, money laundering, collusion, and other prohibited conduct as described in our Terms & Conditions.
• Providing customer support and resolving disputes or complaints.
• Complying with applicable legal and regulatory obligations, including responding to lawful requests from authorities.
• Monitoring player activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling.
• Sending you transactional communications such as deposit confirmations, withdrawal updates, and security alerts.
• Sending you promotional and marketing communications where you have given consent to receive them.
• Analysing platform usage to improve the quality, performance, and user experience of vc66 Services.

7. Sharing Your Data

vc66 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

7.1 Service Providers

We engage trusted third-party service providers to assist in delivering our Services. These include payment processors (bKash, Nagad, Rocket, Upay, and USDT gateway operators), identity and age verification providers, fraud detection and anti-money laundering (AML) services, customer support platform operators, and IT infrastructure and hosting providers. All service providers are bound by contractual data processing agreements and may only use your data for the specific purpose for which they were engaged.

7.2 Legal and Regulatory Disclosure

vc66 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of vc66, our players, or the public.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of vc66's business, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights in relation to your data will be preserved.

8. International Data Transfers

Some of our third-party service providers operate outside of Bangladesh. Where personal data is transferred internationally, vc66 takes steps to ensure that appropriate safeguards are in place to protect your data to the same standard as required within Bangladesh. These safeguards include contractual clauses that bind the recipient to treat your data with an equivalent level of protection.

9. Data Retention

vc66 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the lifetime of your account and for a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Customer support communications: Retained for 2 years from the date of the interaction, or longer if related to an ongoing dispute.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter for record-keeping purposes.
• Technical / log data: Typically retained for 12 months unless required for an ongoing security investigation.

Upon expiry of the applicable retention period, data is securely deleted or anonymised in a manner that prevents re-identification.

10. Cookies and Tracking Technologies

vc66 uses cookies, pixel tags, and similar tracking technologies to improve platform functionality and user experience. The main categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cookies cannot be disabled.
• Performance and Analytics Cookies: Used to measure how players interact with the platform, such as which pages are visited most frequently and where errors occur. This data is used in aggregate and does not identify individuals.
• Functionality Cookies: Used to remember your preferences such as language settings and game display options, so you do not have to reset them on each visit.
• Fraud Prevention Cookies: Used to identify and flag suspicious device behaviour patterns that may indicate bot activity, account takeover attempts, or multi-accounting.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary or fraud prevention cookies may impair your ability to use the vc66 platform.

11. Your Data Rights

As a player registered with vc66, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data vc66 holds about you at any time.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You may request that vc66 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected and we are not legally required to retain it.
• Right to Restrict Processing: You may request that vc66 temporarily restrict the processing of your data while a correction or objection request is being assessed.
• Right to Data Portability: Where technically feasible, you may request that vc66 provide your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, contact our support team at [email protected]. We will acknowledge your request within 48 hours and aim to provide a substantive response within 30 days.

12. Marketing Communications

With your consent, vc66 may send you promotional communications via SMS or email regarding new games, deposit bonuses, seasonal promotions (such as Eid, Pohela Boishakh, or IPL season offers), and platform updates. You may opt out of marketing communications at any time by:

• Following the unsubscribe instructions included in any marketing email.
• Replying "STOP" to any promotional SMS message.
• Contacting our support team at [email protected] with a written opt-out request.

Opting out of marketing communications will not affect the delivery of transactional messages such as deposit confirmations, withdrawal updates, account security alerts, or KYC verification requests, which are necessary for the operation of your account.

13. Children and Minors

vc66 does not knowingly collect or process personal data from individuals under the age of 21. Our Services are strictly for adults aged 21 and above. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor may have registered an account with vc66, please notify us immediately at [email protected].

14. Third-Party Links and Services

The vc66 platform may display references to third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While these providers supply the game software delivered through our platform, vc66 remains the data controller for all player data. Game provider servers may receive limited technical data (such as session tokens) necessary to deliver the game experience, but this data is governed by our agreements with those providers and is not used by them for independent marketing purposes.

15. Security Measures

vc66 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and vc66 servers.
• Encryption of sensitive data fields (such as payment account numbers) at rest in our databases.
• Role-based access controls that restrict employee access to personal data on a strict need-to-know basis.
• Multi-factor authentication for administrative access to systems that hold player data.
• Continuous monitoring for intrusion attempts, unusual access patterns, and data anomalies.
• Regular security reviews and vulnerability assessments conducted by qualified internal and external security professionals.

While vc66 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, vc66 will notify you promptly and take all necessary steps to mitigate the impact.

16. Changes to This Policy

vc66 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will post a prominent notice on the platform and, where practicable, notify registered players via their registered mobile number or email address. The effective date at the top of this document will be updated to reflect the date of the most recent revision.

Continued use of the vc66 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should stop using the platform and contact support to close your account.

17. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or have a complaint about the way vc66 handles your personal data, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Enquiry" or "Data Rights Request"
• Response Time: We aim to acknowledge all privacy-related contacts within 48 hours and provide a full response within 30 days